Terms and Conditions (General Conditions of Use - GCU)
1. General Information
These Terms and Conditions of Use ("GCU") govern access to and use of the YNOT online platform. By accessing or using the Platform, you agree to these CGU. These terms comply with the legal requirements of the regions we serve, including the European Union (EU), the United States (US), and Canada.
2. Purpose of the Platform
The Platform provides users with the ability to browse, customize, and purchase YNOT apparel. It also contains information about the brand, products, and services offered by YNOT.
3. User Account
Users must create an account to place orders. Account holders are responsible for maintaining the confidentiality of their login credentials.
Any misuse of the account or unauthorized access must be reported to YNOT immediately.
4. User Conduct
By using the Platform, you agree to:
Provide accurate and up-to-date information during registration and purchase.
Refrain from using the Platform for illegal or unauthorized purposes, including fraud or intellectual property infringement.
YNOT reserves the right to suspend or terminate accounts violating these terms.
5. Intellectual Property
All content on the Platform, including logos, designs, text, and graphics, is the intellectual property of YNOT. Unauthorized use, reproduction, or distribution is strictly prohibited.
6. Data Protection
YNOT is committed to protecting your personal data in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR) in the EU and relevant laws in other regions. For more details, refer to our Privacy Policy.
7. Limitations of Liability
YNOT is not liable for any interruption or malfunction of the Platform caused by external factors such as internet outages.
Terms and Conditions (General Conditions of Sale - GCS)
1. General Information
These Terms and Conditions ("GCS") govern all sales made by YNOT via its online platform. By placing an order, you agree to these GCS. These terms are adapted to meet the legal requirements of the regions we serve, including the European Union (EU), the United States (US), and Canada.
2. Products
YNOT specializes in custom, made-to-order apparel. Each item is manufactured based on customer specifications, such as size, color, and design. As such, these products are considered personalized under applicable consumer protection laws.
3. Pricing
All prices displayed on the website are in euros (€) and include applicable taxes. Shipping costs are calculated and displayed at checkout.
4. Order Process
Orders are confirmed only after payment has been successfully processed. A confirmation email, including details of the order, will be sent to the customer.
5. Right of Withdrawal and Refunds
5.1 Products Made to Order
In accordance with Article L221-28 of the French Consumer Code and equivalent provisions under the EU Consumer Rights Directive (2011/83/EU), made-to-order or personalized products are not eligible for returns or refunds, except in cases of defect or non-conformity.
Similarly, under US and Canadian consumer laws, returns for personalized goods are generally not required unless the product is defective or does not meet its description.
5.2 Defective or Non-Conforming Products
If the product is defective or does not conform to the order:
Customers must notify YNOT within 14 days of receiving the item.
YNOT will either replace the defective product or issue a full refund, including shipping costs, where applicable.
5.3 Exceptions to Non-Refundable Policy
Standard (non-personalized) items, if offered, may be eligible for return within the applicable withdrawal period. Refer to the specific terms provided at the time of purchase.
For more details, refer to our Return Policy.
6. Shipping and Delivery
YNOT ships internationally. Delivery times vary by region. The customer is responsible for any customs duties or taxes imposed by the destination country.
7. Consumer Protection in Specific Regions
European Union (EU)
YNOT complies with the EU Consumer Rights Directive, including the obligation to provide detailed pre-contractual information and respect guarantees of conformity under Directive 1999/44/EC.
United States (US)
Returns and refunds for US-based customers are governed by federal and state laws. Custom products are non-refundable under applicable laws, unless defective.
Canada
Canadian customers are protected under provincial consumer laws. For example, under the Quebec Consumer Protection Act, personalized goods are non-returnable unless defective or non-conforming.
8. Intellectual Property
All designs, logos, and products sold by YNOT are protected under intellectual property laws. Any reproduction or unauthorized use is prohibited.
9. Governing Law
These GCS are governed by the laws of France. For international sales, mandatory consumer protection laws in the customer’s country of residence will also apply.
10. Contact
For any questions or concerns, please contact YNOT Customer Service at contact@ynotclothingbrand.com.
Links to our store policies are shown at the bottom of every page of this website, also in the “Review & Purchase” section of checkout.